Frequently Asked Questions

  • Q.1 : Who can submit information online for opening a NRE / NRO Savings Bank account?

    Ans :

    Any NRI / PIO / OCI desirous of opening a NRE / NRO Savings Bank Account with any branch of State Bank of India.

  • Q.2 : Can I convert my existing Resident Indian Savings Bank account with SBI into NRE / NRO Savings Bank account using this online application facility?

    Ans :

    No, you cannot convert your existing Resident Indian Savings Bank account into NRE / NRO account with this facility.
    However, you can re-designate your existing account into NRO account. In order to convert your account, please download a standard request letter by clicking on 'For converting resident Indian savings bank account into NRO savings bank account on change of residential status from 'Download Forms' and post / courier it to your home branch along with supporting documents mentioned in the letter. Please note that such request coming through email cannot be acted upon, due to security reasons.

    NRE account has to be opened afresh and it can be opened using this facility.

  • Q.3 : Can I apply for an account jointly through Online Account Opening Application?

    Ans:

    Yes, you can apply for an account jointly through Online Account Opening Application but with up to two applicants.

  • Q.4 : Will KYC documents be required for all account holders?

    Ans:

    Yes, KYC documents in respect of all joint account holders will be required.

  • Q.5 : Can the KYC documents be different for the joint account holders?

    Ans:

    Yes, provided each submits a set of KYC documents as stipulated by the Bank.

  • Q.6 : Can a minor submit information online for opening a Savings Bank account?

    Ans:

    A minor may submit information online for opening a Savings Bank account provided he/she is more than 10 years old and can sign uniformly.

  • Q.7 : Can an account be opened in the names of more than two persons?

    Ans:

    Yes, but in such cases you cannot submit the information online. Please download the account opening form from our website and manually fills the customer information section for all the applicants separately and combined account information separately. Please send it to desired branch with all the enclosures, as per the process mentioned therein.

  • Q.8 : Can I apply for a joint account with someone who is of Resident Indian status, using this online application facility?

    Ans:

    Yes, but in such cases you cannot submit the information online. Please download the account opening form from our website and manually fills it and send it to desired branch with all the enclosures

  • Q.9 : Is there a time limit within which I must post/courier the application after submitting the information online?

    Ans:

    Yes, the application along with documents for KYC should reach the advised LCPC within 45 days of submitting the information online, or else the application will be rejected and has to be filled again by you.

  • Q.10 : As I have to submit my personal information online. Is it safe?

    Ans:

    Yes, the website and pages where you will be submitting your personal information is VeriSign secured and the information will be encrypted before transmission.

  • Q.11 : I am visiting a Branch in India personally to open an account. Do I need to get signatures in Application and KYC documents attested beforehand?

    Ans:

    No. In such cases, attestation of signatures in Application and KYC documents by Authorised official at SBI Foreign Office, Notary Public, Indian Embassy or High Commission is not required. However, please carry your original documents along with so as to enable the Branch official to verify the photocopies.

  • Q.12 : From where can I get the application and KYC documents attested?

    Ans:

    You can get the signatures in application and KYC documents attested from any of the following:

    • Authorised official at SBI Foreign Office (please click here, to check whether office in your country ispermitted to attest)
    • Notary Public
    • Indian Embassy or High Commission
  • Q.13 : How can I submit my application and documents to the Bank?

    Ans:

    You have to post/courier application and supporting documents for KYC to our processing centre (LCPC) in India. The address of the LCPC will be advised to you on the email being sent to you on your completion of the registration process.

  • Q.14 : Can I submit the account opening application and documents to Bank by an email?

    Ans:

    No, account opening application and documents cannot be submitted to the Bank by an email.

  • Q.15 : Can I submit the documents to any SBI branch in India and not to the LCPC?

    Ans:

    We have a large network but some of our branches are not handling NRI services. You will have to cross check with the branch before approaching them for opening of the account.

  • Q.16 : I have forgotten the NCRN (NRI Customer Reference Number) or NARN (NRI Application Reference Number). Can I retrieve it?

    Ans:

    When the NCRN / NARN are generated, it is also sent to you at the email address provided by you. If you have deleted that email or the email is not received by you, you will need to enter the information again and generate a new NCRN / NARN.

  • Q.17 : In how many days account opening application will be processed?

    Ans:

    • On receipt of your application by the Bank, a SMS and Email alert about the receipt of same will be sent on the mobile number and email address provided in the application.
    • During processing of application, if any shortcomings are observed in the application or / and Identification Documents, then a SMS and Email alert about the receipt of same will be sent on the mobile number and email address provided in the application.
    • If application and all Identification Documents are in order, then account will be opened in 3 - 4 business days from the date of receipt of application. Once the account is opened, you will get a SMS alert on your mobile number provided in the application. An email with a password protected attachment, containing details of your account and branch will be sent on the email address provided in the application.
  • Q.18 : In case if there are issues in my application or KYC documents, do I have to fill and send it afresh?

    Ans:

    In case if there are any shortcomings in your application or supporting KYC documents, then it will be sent to the home branch as preferred by you in the application along with an email intimation to you. In such case, please get in touch with your home branch and post / courier the rectified or correct application or document, to them.

  • Q.19 : In how many days after account opening I will get cheque book, ATM card and Internet Banking details?

    Ans:

    Once the account is opened, you will get delieverables (as per your request in account opening application) in the following manner:

    • A Welcome Kit containing personalised cheque book and ATM Card will be mailed to your postal address selected for correspondence, after 7 8 working days from the date of account opening
    • User ID for Internet Banking (INB) facility will be sent in a SMS to your registered mobile number within 2 -3 working days from the date of account opening. Password for INB facility will be mailed separately to your postal address selected for correspondence, after 7 8 working days from the date of account opening
    • First transaction through ATM card needs to be done at State Bank Group ATM in India only, in order to activate your card
    • You can generate your ATM PIN using internet banking facility, by going to ATM Services section under e-Services tab.Alternatively, you can collect your ATM PIN from your home branch by visiting branch personally or can be collected by the authorized representative of account holder with suitable letter of authority (LOA) within 45 days. Please click here, to download standard LOA.
  • Q.20 : Is it mandatory to send initial remittance?

    Ans:

    Presently, Initial remittance is not mandatory. However, if you are sending an initial remittance (cheque / demand draft), then please draw it in favor of "State Bank of India A/c [Applicant's Name]".

  • Q.21 : Is it mandatory to submit proof of Tax Residency?

    Ans:

    If your income is taxable in your current or any other country, then it is mandatory to submit taxation details as well as supporting proof of Tax Residency.

  • Q.22 : Can I get my application and documents reviewed before dispatching it to SBI?

    Ans :

    Yes, you can get your application and all documents reviewed for the preliminary verification before dispatching it. This is to ensure that your application and all documents
    acceptable or not for opening of an account. For the purpose of review, please click on "Upload Application & Document for Preliminary Verification" button on the home page of online account opening application and proceed as mentioned to upload the scanned copies of completed application and all documents. Uploaded documents will be reviewed by the Bank and the preliminary verification status will be informed to you over email. Accordingly, you can arrange to dispatch your application and supporting documents, after doing the necessary changes / correction (if any required).

 

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